All LeMond products come with a 14 day return policy. For bikes and accessories that are returned with signs of significant wear without original or sufficient packaging we may charge a restocking fee.

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We have built our bikes to last a lifetime and expect them to be among the most reliable items you own for years to come. We are therefore proud to offer a limited lifetime warranty against structural defects in materials and workmanship.

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01 / FAQs

Here are some common questions that you might have.

If I order a bike today, how long will it take to deliver?

For an accurate timeline about an exact model please contact our customer service team at

How do I find the right-sized bike for me?

Our online sizing guide will show you how to choose the correct size LeMond Bicycle. If you are in any doubt our customer service team will be very happy to assist you, they can be reached at

Is there anywhere I can take a bike out for a test ride?

The current testing center is at our Knoxville, TN facility. However, we offer all our customers a full refund, during the first 14 days after delivery.

We are beginning to roll out dealerships across the USA, a full list of dealers is available on our Dealer/Service Locator Page.

Is the concealed battery removable?

Absolutely, but it’s a job that is best undertaken by a qualified mechanic. In the unlikely event that there is a problem with the battery then please contact our customer service team via and who will be happy to help.

What if I don’t like my LeMond Bicycle when it arrives?

In the unlikely event that you are unhappy with your new LeMond Bicycle when it arrives then please contact us at to arrange a refund or exchange. All we ask is that the bike is in the same condition it was upon delivery. We are happy to collect the bike from you, at our expense, and offer you an exchange, or a full refund anytime in the first 14 days after delivery.

Can I tune the motor to get more power?

We believe the MAHLE X35 SmartBike System is the best in class, treading a great line between performance, reliability, and weight. While we understand there's a natural interest among some customers to 'unlock' extra power, we can't endorse any kind of aftermarket modification due to the constraints around legal classification and warranty.

When Can I Call Customer Service?

Our customer service team is available from 10am until 3pm, Monday to Friday. If you are unable to reach us by phone then please contact us at with your question and we will reply within 24hrs, or the next working day.

What Is The Diameter Of The Handle Bars?

The Prolog and Dutch model handlebars have a diameter of 22.4mm.

Is your question not answered? Visit our customer support portal.

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