Returns

All LeMond products come with a 14 day return policy. For bikes and accessories that are returned with signs of significant wear without original or sufficient packaging we may charge a restocking fee.

Learn More

Warranty

We have built our bikes to last a lifetime and expect them to be among the most reliable items you own for years to come. We are therefore proud to offer a limited lifetime warranty against structural defects in materials and workmanship.

Learn More
01 / FAQs

Here are some common questions that you might have.

If I order a bike today, how long will it take to deliver?

We aim to deliver to our North American customers in 2-4 weeks. Occasionally we might run low on a particular size or color. For a more accurate timeline about an exact model please contact our customer service team via info@lemond.com.

How do I find the right-sized bike for me?

Our online sizing guide will show you how to choose the correct size LeMond Bicycle. If you are in any doubt our customer service team will be very happy to assist you, they can be reached at info@lemond.com.

Is there anywhere I can take a bike out for a test ride?

The current testing center is at our Knoxville, TN facility. However, we offer all our customers a full refund, during the first 14 days after delivery.

We are beginning to roll out dealerships across the USA in 2022, a full list of dealers will be available soon.

Is the concealed battery removable?

Absolutely, but it’s a job that is best undertaken by a qualified mechanic. In the unlikely event that there is a problem with the battery then please contact our customer service team via info@lemond.com and who will be happy to help.

What if I don’t like my LeMond Bicycle when it arrives?

In the unlikely event that you are unhappy with your new LeMond Bicycle when it arrives then please contact us at info@lemond.com to arrange a refund or exchange. All we ask is that the bike is in the same condition it was upon delivery. We are happy to collect the bike from you, at our expense, and offer you an exchange, or a full refund anytime in the first 14 days after delivery.

Can I tune the motor to get more power?

We believe the MAHLE X35 SmartBike System is the best in class, treading a great line between performance, reliability, and weight. While we understand there's a natural interest among some customers to 'unlock' extra power, we can't endorse any kind of aftermarket modification due to the constraints around legal classification and warranty.

Is your question not answered? Visit our customer support portal.

Support Portal